We are excited to welcome many returning friends and new faces to BISQFest 2024! Below are some frequently asked questions and answers to help you prepare and navigate your time with us.
If you have any questions that aren't covered below, please don't hesitate to reach out to the BISQFest team at bisqc@banffcentre.ca or 403-762-6231.
If you are staying on-site with us during BISQFest, your first stop will be the Professional Development Centre (PDC) to check-in for your hotel, regardless of which campus hotel you are staying in.
On Thursday, August 29 the BISQFest staff will also be in the PDC lobby from 3pm-6pm with BISQFest bundles (aka arrival info with program, tote, name badge with seating info).
If you miss this, or if you are an off-site/passport holder, you can pick-up your BISQFest bundle before the first concert in the Rolston Recital Hall lobby in the Music & Sound Building at the BISQFest Audience Information Desk.
If you are arriving late please email us at bisqc@banffcentre.ca or 403-762-6231 to make other arrangements.
If you purchased one of our weekend packages – on-site or passport – you have already pre-paid and do not owe anything.
If you reserved a Mountain Magic package, your credit card information was used only to reserve your booking, and you will be charged for your reservation once you check in.
BISQFest staff will be available to answer any questions prior to all concerts in the lobby of the concert venue.
Plus, you can email or call us if you have any problems or concerns:
bisqc@banffcentre.ca or 403-762-6231.
Yes! An on-campus shuttle will be available to assist audience with any mobility challenges. This 11-seater sprinter van is operated by Banff Airporter and the schedule can be found in your BISQFest bundle.
The shuttle will do two runs before and after concerts (except on Saturday and Sunday afternoon when there are 4:30pm events). The shuttle will pick-up and drop-off in front of the Professional Development Centre (PDC), 3rd floor/back entrance to Lloyd Hall (LH), and the performance venue.
For our on-site weekend audience members, your name badge is your access to Vistas Dining Room for your meals. The name badge has a special image that helps staff identify you as an on-site guest that has prepaid for meals. If you lose your name badge, reach out to BISQFest staff to get a replacement.
Mountain Magic package holders will receive meal vouchers that they will present to staff when they go to Vistas Dining room for their dinner on Friday, August 30 and breakfast on Saturday, August 31.
If you have any problems with your meal access, please reach out to BISQFest staff directly for assistance: 403-762-6231.
If you arrive late and miss connecting with BISQFest staff during your check-in, you will receive your name badge from the front desk so you can access meals.
Come and see us before the next concert in the venue lobby at the BISQFest Audience Info Desk and we'll give you the rest of your BISQFest bundle!
To gain the codes to access the practice huts that have been allocated for audience use, please see BISQFest staff at the BISQFest Audience Info Desk before or after any concert.
With its stunning mountain backdrop, Banff Centre is a unique place where you can wear your hiking boots to the concert hall. Many of our concert-goers opt for business casual (eg. slacks and a nice shirt) with comfortable footwear for getting around our campus located on the side of Sleeping Buffalo Mountain.
That being said, some guests do dress up, ranging from casual to more festival, and all dress is welcome!
The term 'gala' in reference to the opening night of BISQFest describes how special the performance will be, and does not define any formal dress code.